Mid-Market Customer Success Manager Customer Success Palo Alto, Boston, NYC or Remote Mid-Marke[...]

Company: Tbwa Chiat/Day Inc
Location: Boston
Posted on: October 16, 2024

Job Description:

Overjet is the global leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we're looking for talented people to fulfill our mission: improve oral health for all.Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.Simply put, there's no better place to accelerate your career. Come join us!The RoleWe're looking for a detail-oriented and enthusiastic Customer Success Manager to join our Practice team at Overjet. As a Mid-Market CSM, you're responsible for running successful pilots, expanding your book of business, and ensuring that customers achieve their desired outcomes through the adoption of Overjet. You will provide strategic guidance to our clients, ranging from power-users to C-Suite executives. Experience in Dental is not required, but the eagerness to jump in and learn a new industry is a must.Responsibilities

• Managing Mid-Market accounts, primarily working with dental office leadership and central office leadership
• Drive client success during the pilot phase, ensuring Overjet wins out above our competition
• Execute the customer success strategy, focusing on high touch points and relationship building with dental offices
• Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team, including but not limited to expansion, usage, and up-sell
• Assist in improving processes around account setup, implementation, training, and ongoing account review to minimize churn and support account expansion
• Plan account expansion initiatives and targeted campaigns for accounts with lower usage
• Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
• Employ the total office concept, ensuring every member of the dental office staff is engaged
• Upsell new modules and software additions to existing customersQualifications
  • Bachelor's degree or extensive experience
  • 3+ years of experience in customer success in B2B SaaS
  • Previous experience with renewals, expansions, and up-sells
  • Excellent communication and interpersonal skills
  • Experience in Management Consulting preferred
  • Excitement to learn about artificial intelligence, insurance, dentistry, and technology
  • Strong work ethic and hustle to achieve results in a high-growth startup environment
  • A willingness to work in-office 2 days a week if you are located in any of our hub cities (NYC, Boston, Bay Area)EEOCOverjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
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Keywords: Tbwa Chiat/Day Inc, Waltham , Mid-Market Customer Success Manager Customer Success Palo Alto, Boston, NYC or Remote Mid-Marke[...], Executive , Boston, Massachusetts