DIRECTOR, ACCOUNT MANAGEMENT (REMOTE)

Company: Tbwa Chiat/Day Inc
Location: Boston
Posted on: November 19, 2024

Job Description:

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers.We are looking for an experienced, dynamic Director to lead our Account Management team, focused on driving growth with top accounts. This individual will succeed through strategic thinking, solution-oriented approaches, and data-driven decision making, while maintaining and deepening strong relationships with strategic accounts. This leader will collaborate with executive leadership, Sales leaders, and various departments to enhance account management effectiveness and accelerate revenue growth.What You'll Do:

• Continually optimize the strategic plans and operating model for Account Management to meet the evolving needs of our customers with a suite of ezCater solutions.
• Collaborate with Senior Leadership and key internal stakeholders to ensure alignment and customer retention across accounts within your book of business.
• Cultivate strong executive relationships within key customer accounts, acting as an escalation point with customers, mitigating churn risk and deepening our customer relationships across Account Management.
• Create and execute an account management playbook, identifying growth opportunities and developing appropriate account plans and processes.
• Efficiently and effectively translate strategy into executable plans to drive incremental revenue and reduce churn among existing accounts.
• Lead your team to achieve their monthly quotas/KPIs. Establish, track, and accurately forecast key metrics to measure success and drive continuous improvement within Account Management.
• Oversee day-to-day Account Management team operations. Coach and mentor Account Management team to become even better at their craft.
• Ensure the Voice of the Customer is well understood among cross-functional leaders across the organization.
• Develop, recruit and train team members to become best-in-class account managers.
• Collaborate with leaders across Sales, SalesOps, Customer Support, Partner Success, Product, Marketing, and Legal/Finance to jointly drive revenue growth and identify new business opportunities.
• Implement infrastructure and systems in collaboration with SalesOps to support the success of the onboarding and account management organization.
• Evolve and execute processes, partnering with Sales ops, Marketing, Acquisition Sales, and Account Management leadership.
• Report out team achievements and progress to cross-functional leadership.
• Think big & push the boundaries to achieve larger, more impactful results.What You Have:
  • 10+ years of leadership experience within Account Management & Sales, focused on varied levels of accounts.
  • Experience with developing account and segment strategy to effectively expand accounts.
  • Experience building, managing & coaching high performing Account Management teams.
  • Deep understanding of customer needs and a consultative approach to identify opportunities to expand wallet share.
  • Experience representing the Voice of the Customer in developing product capabilities and operational excellence.
  • A data-driven approach to understand market trends and measure ongoing progress against goals.
  • Ability to proactively identify trends and institute risk mitigation steps.
  • Proven success leading and managing Annual, Quarterly and Monthly Planning.
  • Highly organized approach, with excellent attention to detail.
  • Excellent problem solving and collaboration skills.
  • Demonstrated sound business judgment and strong written and verbal communication skills.
  • Tenured in a rapidly growing organization with the ability to operate successfully in a lean environment.
  • In-depth experience in two-sided marketplace, B2B technology platforms or B2B solutions strongly preferred.The national cash compensation (base salary + commission) range for this role is $258,000-$300,000 annually.*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise, and region.Please have fun with the Cover Letter portion of the application! It does not need to follow "traditional" cover letter guidelines.ezCater does not sponsor applicants for work visas or legal permanent residence.What You'll Get from Us:You'll get a compelling opportunity, in an environment of radical transparency, and collaborative colleagues at every level of our organization.ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status.
    
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    Remote working/work at home options are available for this role.

Keywords: Tbwa Chiat/Day Inc, Waltham , DIRECTOR, ACCOUNT MANAGEMENT (REMOTE), Executive , Boston, Massachusetts