Hospitality Desk Ambassador, Per Diem

Company: Brigham and Women's Hospital
Location: Boston
Posted on: October 16, 2024

Job Description:

Job Description - Hospitality Desk Ambassador, Per Diem (3304571)DescriptionBrigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Our service will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues, and by customer service excellence.Primary Responsibilities:

• Actively greets patients, family/visitors, and staff in a polite, professional, friendly, and welcoming manner.
• Communicates entrance policies which may include universal masking and visitor restrictions.
• Monitor and refill mask dispensers and hand sanitizing stations.
• Assists with patient and family/visitor inquiries and requests by actively listening and clearly responding, including providing information regarding hospital services and office locations, as well as clear and understandable directions.
• Responds to requests from patients requiring escort, wayfinding, or assistance, utilizing wheelchairs when appropriate.
• Ensures hospital lobbies and public areas are clean, safe, and uncluttered in accordance with all infection control standards.
• Works in collaboration with volunteers to ensure patients, family/visitors, and staff receive accurate, timely, and service-oriented assistance.
• Maintain a clean desk area, ensuring a neat and orderly appearance.
• Initiates emergency codes and participates in actual or mock emergency procedures.
• Performs other duties as assigned within the scope of the Hospitality/Info Desk Ambassador role.Additional Responsibilities:
• EPIC knowledge or ability to become proficient in EPIC in order to locate patient's appointment and provide clear and accurate directions.
• Answers telephone inquiries regarding general information, patient location or hospital policy and transfers telephone calls to appropriate destination with a warm hand off.
• Cross training in patient access areas, deployed to various posts within the department as needed.
• Connect with materials management to provide entrance locations with mask inventory.
• Must work well as part of a team and stay calm during stressful situations.Adheres to hospital policies and procedures, including but not limited to:
• Attendance and punctuality, including the use of time keeping software before beginning work and at the end of day.
• Uniform requirements.
• Holiday rotations if applicable.QualificationsBasic Requirements:
• High school diploma/GED or minimum 5 years of relevant work experience required.
• A minimum of 3-6 months experience in an office or health care setting preferred.
• Requires interpersonal relationship skills to effectively communicate with patients, their families, physicians, and other support personnel.
• Requires good judgment, tact, sensitivity, and the ability to function in a stressful environment.
• Requires the ability to maintain confidentiality regarding patients, their medical histories, demographic information, etc.
• Requires the ability to strictly adhere to Customer Service Standards.Working Conditions:Fast paced, often standing, and some moderate lifting. May need to wear a face mask at all times.HOSPITAL WIDE RESPONSIBILITIES:Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/MGB; follows safe practices required for the position; complies with appropriate BWH and MGB policies and procedures; fulfills any training required by BWH and/or MGB, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
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Keywords: Brigham and Women's Hospital, Waltham , Hospitality Desk Ambassador, Per Diem, Other , Boston, Massachusetts