Patient Care Coordinator - Worcester, MA
Company: Optum
Location: Worcester
Posted on: October 30, 2024
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Job Description:
$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global
organization that delivers care, aided by technology to help
millions of people live healthier lives. The work you do with our
team will directly improve health outcomes by connecting people
with the care, pharmacy benefits, data, and resources they need to
feel their best. Here, you will find a culture guided by diversity
and inclusion, talented peers, comprehensive benefits, and career
development opportunities. Come make an impact on the communities
we serve as you help us advance health equity on a global scale.
Join us to start Caring. Connecting. Growing together. General
Surgery has an immediate opening for a friendly, patient focused
and detailed oriented Patient Service Specialist join our team. The
Patient Service Specialist is responsible for the completion of set
processes and protocols. Works cooperatively with all members of
the care team to support the vision and mission of the
organization, deliver excellent customer service, and adhere to
Lean processes. Supports the teams in meeting financial, clinical,
and service goals. Working Hours: Monday through Friday a
38.75-hour work week between the hours of 7:30 am to 4:00 pm. The
manager will decide schedule upon hire. Location: 123 Summer
Street, Suite 590 North, Worcester, MA 01760 Primary
Responsibilities: Obtain accurate and updated patient information,
such as name, address, insurance information Perform insurance
verification on the date of service Obtain patient signatures for
required documents Upload a valid Government issued state ID of
patient and patient insurance cards File and maintain medical
records Consistently correct registration work queue errors
Confirms and schedule appointments Answer telephone calls promptly
and courteously Perform referral documentation promptly Working
daily in the claims edit work queue to correct registration errors
for submission to insurance companies Adhere to the standards
identified via Sparq regarding Optum Employee Policies Work
cohesively with fellow employees to achieve specific team goals
Keep abreast on current medical requirements relevant to their
position, which includes maintaining patient confidentiality and
abiding by all HIPAA and OSHA requirements Comfortable working in
high pace environment Provide effective communication to patient /
family team members and other health care professionals as
evidenced by documentation, case conferences, communication notes,
and evaluations Notify clinical staff of schedule changes as they
occur Comply with administrative policies to ensure quality of care
Demonstrate precision and efficiency in scanning documents and
monitoring the fax server, retrieving and / or scanning documents
and assigning to the appropriate electronic chart Participate in
orientation (scheduling segment) of new field employees and
distribute updates and changes as needed Perform other related
duties and assignments as required Complete new clinical
competencies rolled out by the Educational Committee Collect
co-payments, co-insurance and deductibles and issues receipts
Manage cashier box and daily deposits according to company policies
Process walk-in patients and visitors Assist coworkers as needed to
assure smooth office operation and delivery of excellent service
through teamwork Demonstrate respect for patients and Reliant staff
by presenting a friendly, courteous manner at all times and
maintaining patient confidentiality Performs other duties as
assigned What are the reasons to consider working for UnitedHealth
Group? Put it all together - competitive base pay, a full and
comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
Some of our offerings include: Paid Time Off which you start to
accrue with your first pay period plus 8 Paid Holidays Medical Plan
options along with participation in a Health Spending Account or a
Health Saving account Dental, Vision, Life& AD&D Insurance
along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan Education
Reimbursement Employee Discounts Employee Assistance Program
Employee Referral Bonus Program Voluntary Benefits (pet insurance,
legal insurance, LTC Insurance, etc.) More information can be
downloaded at: http://uhg.hr/uhgbenefits You---ll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in. Required Qualifications: High School
Diploma/GED (or higher) 1 years of customer service or healthcare
related experience Preferred Qualifications: 1 years of experience
working in a medical front office position performing duties such
as scheduling appointments, checking patients in/out, insurance
verification, collecting co-pays, and maintaining medical records
Intermediate level of computer proficiency including the use of MS
Word, Excel, Outlook, and multiple web applications Knowledge of
Epic EMR software Soft Skills: Ability to work independently and
maintain good judgment and accountability Demonstrated ability to
work well with health care providers Strong organizational and time
management skills Ability to multi-task and prioritize tasks to
meet all deadlines Ability to work well under pressure in a
fast-paced environment Excellent verbal and written communication
skills; ability to speak clearly and concisely, conveying
information in a manner that others can understand, as well as
ability to understand and interpret information from others PLEASE
NOTE The sign-on bonus is only available to external candidates.
Candidates who are currently working for UnitedHealth Group,
UnitedHealthcare or a related entity in a full time, part time or
per diem basis ("Internal Candidates") are not eligible to receive
a sign on bonus. At UnitedHealth Group, our mission is to help
people live healthier lives and make the health system work better
for everyone. We believe everyone---of every race, gender,
sexuality, age, location and income---deserves the opportunity to
live their healthiest life. Today, however, there are still far too
many barriers to good health which are disproportionately
experienced by people of color, historically marginalized groups
and those with lower incomes. We are committed to mitigating our
impact on the environment and enabling and delivering equitable
care that addresses health disparities and improves health outcomes
--- an enterprise priority reflected in our mission. Diversity
creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law. UnitedHealth Group is
a drug - free workplace. Candidates are required to pass a drug
test before beginning employment. RED, RPO s-p-m1 By applying, you
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Keywords: Optum, Waltham , Patient Care Coordinator - Worcester, MA, Other , Worcester, Massachusetts
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